Returns & Exchanges
Due to hygiene reasons, we can only accept returns on jewelry that is still in its original, heat-sealed clear packaging. Returns must be initiated within 30 days of delivery.
1
Initiate Request
Email our support team with your order number and the reason for the return.
2
Verify Packaging
Ensure the jewelry remains in its original, unopened vacuum-sealed transparent bag.
3
Pack and Ship
Securely pack the items and ship them to our designated return center using a tracked service.
4
Receive Refund
Once inspected and approved, your refund will be processed back to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing